At VORAXEN ZYTRIQ LLC, we are committed to providing you with a smooth and reliable shopping experience from checkout to delivery—and beyond. The following policy outlines everything you need to know about our shipping process, return eligibility, and refund procedures.
SHIPPING INFORMATION
Order Processing
- All orders are processed within 1–3 business days after purchase.
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Estimated Delivery Times
We offer several shipping options at checkout. Delivery estimates are as follows:
- Standard Shipping: 5–8 business days
- Expedited Shipping: 2–4 business days
- Priority Shipping: 1–2 business days (select locations only)
Please note that delivery times are estimates and may vary due to external factors such as carrier delays or weather.
Shipping Destinations
- We currently ship to U.S. addresses only.
- We do not support international shipping at this time.
Shipping Fees
- Shipping charges are calculated at checkout based on your location and the selected shipping method.
- From time to time, we may offer free shipping promotions on qualifying orders.
Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can track your order at any time through the carrier’s website.
RETURNS & REFUNDS
We want you to love your purchase, but if something isn’t right, we’re here to help.
Return Eligibility
You may return eligible items under the following conditions:
- Returns must be initiated within 30 days of delivery.
- Items must be unused, unwashed, and in original condition, with all tags and packaging intact.
- Final sale or clearance items are not eligible for return unless defective.
How to Start a Return
To initiate a return, please email us at [email protected] with your order number, the item(s) you’d like to return, and the reason for return. We will respond with return instructions and the appropriate return address.
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping method to ensure safe delivery.
Refunds
- Once your return is received and inspected, we will issue a refund to your original form of payment within 5–7 business days.
- Original shipping fees are non-refundable unless the item was incorrect or damaged upon arrival.
- You will receive an email confirmation once your refund has been processed.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or style, please return the original item for a refund and place a new order.
DAMAGED OR DEFECTIVE ITEMS
If you received a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. Email [email protected] with your order number and clear photos of the issue. We will resolve the issue promptly, at no additional cost to you.
NEED HELP?
If you have any questions about shipping, returns, or anything else, we’re here to assist you.
VORAXEN ZYTRIQ LLC
Email: [email protected]
Phone: (260) 338-9555