At VORAXEN ZYTRIQ LLC (“we,” “us,” or “our”), we are committed to protecting your privacy and the personal data you entrust to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or make purchases through our platform. We believe in full transparency, and we aim to provide you with clear and comprehensive information about how your data is handled.
1. Information We Collect
We collect personal and non-personal information to provide and improve our services, maintain the security of our platform, and better understand our customers. The types of data we collect include, but are not limited to:
A. Personally Identifiable Information (PII)
- Full name
- Email address
- Phone number
- Shipping and billing addresses
- Payment information (processed securely through third-party providers)
- Order history and preferences
B. Automatically Collected Information
- IP address
- Device type and browser
- Referring website or source
- Time and date of access
- Pages viewed and user activity on our site
C. Tracking Technologies
We utilize cookies, pixels, tags, and similar tracking technologies to recognize your browser or device and understand how you interact with our content.
2. How We Use Your Information
We use the information we collect in the following ways:
- To process transactions and deliver your purchases efficiently
- To personalize your experience and offer relevant product recommendations
- To send you order updates, promotional offers, or company news (with opt-out options)
- To monitor, analyze, and enhance our website’s performance and security
- To detect fraud, comply with legal obligations, and enforce our terms
We do not use your data for any purposes beyond those disclosed in this Privacy Policy without your prior consent.
3. Data Sharing and Disclosure
We value your trust and do not sell, lease, or trade your personal information. However, we may disclose your data in the following limited circumstances:
- Service Providers: We may share information with third-party partners (such as payment gateways, logistics providers, analytics services, and customer support platforms) solely to help us operate and deliver our services.
- Legal Requirements: We may disclose information if required to do so by law, court order, or government request, or to protect our legal rights or prevent fraud or harm.
- Business Transfers: In the event of a company reorganization, merger, or sale, your information may be transferred as part of that transaction.
All third-party providers are contractually obligated to protect your data and only use it for the specific services they provide.
4. Data Retention
We retain your personal information only as long as necessary for the purposes stated in this policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we securely delete or anonymize it.
5. Your Rights and Controls
Depending on your location, you may have rights under data protection laws, including:
- The right to access and receive a copy of your personal data
- The right to correct inaccurate or incomplete information
- The right to request deletion of your personal data
- The right to object to or restrict certain data processing activities
- The right to withdraw consent at any time (where applicable)
To make a request regarding your data, please contact us at [email protected]. We will respond promptly and in accordance with applicable law.
6. Cookies and Tracking Tools
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your settings to disable or control them. Please note that disabling cookies may impact site functionality.
7. Data Security
We implement administrative, technical, and physical safeguards to protect your personal information. While no online system is completely secure, we strive to use industry-standard measures to prevent unauthorized access, disclosure, alteration, or destruction of your data.
8. International Data Transfers
If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where we or our service providers operate. By using our services, you consent to such transfers.
9. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If we become aware that we have inadvertently gathered such data, we will take appropriate steps to delete it.
10. Updates to This Privacy Policy
We reserve the right to revise or update this Privacy Policy at our discretion. All changes will be posted on this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:
VORAXEN ZYTRIQ LLC
Email: [email protected]
Phone: (260) 338-9555
We are committed to responding promptly and transparently to all inquiries.